Wellington College China

OBJECTIVES

We are seeking an Academy Officer to provide support and offer academy services to pupils and parents at Wellington College Hangzhou. The Academy Officer will support the Academy Programme and liaise with Service, Finance and other departments to ensure that the daily academy courses run smoothly.  

KEY RESPONSIBILITIES

• Manage registration preparation termly and update the list of pupils at any time and manage accurate data for registrants and attendance records.
• Maintain accurate data for system templates, registration numbers, attendance, calendar and schedule.
• Procurement of materials and processing invoices.
• Coordinate with teachers to ensure the timely distribution of learning materials and resources.
• Maintain polite and professional communication with parents via phone calls and emails in a timely manner.
• Daily email sending to related staff in a timely manner. 
• Receive drop-in visitors and parents.
• Managing DingTalk groups and regularly sending course feedback to parents. 
• Take photos and videos from the Academy and editing them.
• Managing customer service (surveys) termly and ensuring that all paperwork for the Academy is properly prepared, including but not limited to risk assessments and parental consent forms.
• Implement surveys to collect relevant data to enhance service quality and produce reports as required
• During the course period, check the quality of the classroom and handle emergencies.
• Pick up and drop off students and supervise the behaviour of students and vendors.
• Develop and implement strategies to improve student engagement and academic performance.
• Deal with Academy emergencies such as pupils' lateness, pupils’ behaviour etc.
• Monitor and evaluate the effectiveness of the curriculum and make recommendations for improvements where necessary.
• Gather and analyse feedback from students, parents and teachers to improve academy services.
• Deal with Academy cancellations due to bad weather and illness and handle matters related to cancellations by the academy due to special circumstances, and record and process refund-related issues.
• Communicate with Finance and be responsible for the accuracy of the academy.
• Assist with summer camp registration and operation.
• Coordinate with external partners and organisations for student enrichment programs and activities.
• Provide support for students with special educational needs and liaise with relevant services and professionals.
• Implement and oversee health and safety compliance within the academy.
• Assist in the development and execution of marketing and promotional campaigns for the academy.
• Assist in the organisation of events involving the Academy.
• Support the line manager with projects and tasks when required.
• Other duties appropriate to the scope and grading of the post as may be required from time to time.

BASIC QUALIFICATION

• Bachelor's degree or above
• Education, English and Administration related subjects preferred
• Native Chinese speaker and fluent in English

Experience

EXPERTISE

• Strong skills in Microsoft Office (Excel and PowerPoint) and database systems
• Capability of working with different nationalities
• Strong attention to detail
• Capability of dealing with challenges
• Strong presentation and communication skills  
• Ability to balance between a robust analytical capability and an interest in the creative process 
• Experience in project management and event organisation is preferred

PREFERRED APTITUDES

• Cross-cultural working experience preferred
• Strong passion for the education industry
• Track record of strategic thinking and strong execution skills to achieve a good impact
• Attention to detail and striving for excellence
• Personal integrity, accountability and credibility